Can I choose the hat color?

Yes. Our custom name hats and some of our Bioverse hats are available in a selection of colours. Simply choose your preferred hat colour when placing your order.

How long does it take to make my order?

Custom name hats are embroidered to order in New York City. Please allow 5–7 business days for production before shipping.
Bioverse hats and woven blankets that are in stock are usually dispatched within 3–5 business days.

Do you have hats in children’s sizes?

Our standard hats have an adjustable strap and fit most children aged 3 and up in a slightly oversized way, as well as most adult head sizes. For younger children, we also have a small range of children’s hats available in selected colours. If you’re ordering for a younger child, simply leave us a note with your order and we’ll see what we can do.

Can I collect my order?

Yes. If you’re based in New York, studio pickup from our Lower East Side studio is available by appointment.

Do you ship internationally?

Yes. We ship worldwide from New York City. Shipping costs and delivery times are calculated at checkout. Please note that international orders may be subject to local customs duties or import taxes.

Are the hats embroidered by hand?

Each hat is embroidered individually using a small home embroidery machine in our New York studio. Every piece is finished and packed by hand.

Can I commission a custom piece?

Yes! We’re always interested in creating original embroidered artworks and special projects. If you have an idea, get in touch and we’ll see what we can do. As every commission is different, please allow a generous amount of time for us to develop and make your piece.

Can you digitise and embroider my design?

Aside from our custom name hats, we don’t offer a general embroidery service for existing artwork, logos, or designs. Everything we make is created as an original piece by us. There are lots of companies that specialise in digitising and embroidering existing artwork and would be much better suited to those projects.

Can I return my order?

Because many of our pieces are made to order or produced in small batches, we’re unable to accept returns or exchanges for change of mind. If your order arrives damaged, or we’ve made a mistake, please get in touch and we’ll do our best to make it right.